Sustain MD (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or use our services.
1. Information We Collect
Personal Information
We collect personal information that you voluntarily provide when you:
- Register as a patient at our facility
- Schedule an appointment
- Receive medical treatment
- Contact us via phone, email, or website
- Complete forms or surveys
Types of Information Collected
- Name, address, phone number, and email address
- Date of birth and Social Security number
- Insurance information
- Medical history and health information
- Emergency contact information
- Payment and billing information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser type
- Device information
- Usage data and browsing patterns
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information for the following purposes:
- Medical Treatment: To provide quality healthcare services and continuity of care
- Payment: To process billing and insurance claims
- Healthcare Operations: To improve our services, train staff, and ensure quality care
- Appointment Management: To schedule, confirm, and remind you of appointments
- Communication: To respond to inquiries and provide important health information
- Legal Compliance: To comply with applicable laws and regulations
- Safety: To protect the health and safety of our patients and staff
3. How We Share Your Information
We may share your information with:
- Healthcare Providers: Other doctors or specialists involved in your care
- Insurance Companies: For billing and claims processing
- Service Providers: Third parties who assist with billing, IT services, or facility operations
- Legal Requirements: When required by law, court order, or legal process
- Public Health Authorities: For disease reporting and prevention
- Business Associates: Entities that perform services on our behalf under written agreement
We will not sell your personal information to third parties.
4. Your Privacy Rights
You have the right to:
- Access and review your medical records
- Request corrections to your information
- Request restrictions on certain uses and disclosures
- Receive confidential communications
- Request a list of disclosures we have made
- File a complaint if you believe your privacy rights have been violated
- Opt-out of marketing communications
HIPAA Compliance
We comply with the Health Insurance Portability and Accountability Act (HIPAA) and protect your health information. For more details, please see our HIPAA Privacy Notice.
5. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your information, including:
- Encrypted data transmission and storage
- Secure facility access controls
- Regular security training for staff
- Limited access to personal information on a need-to-know basis
- Regular security audits and assessments
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.
6. Children’s Privacy
We treat pediatric patients and collect information from parents or guardians on their behalf. We comply with all applicable laws regarding children’s privacy, including parental consent requirements.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Sustain MD
851 Bradley St NE, Concord, NC 28025
Phone: 704-561-1566
Email: info@sustainmd.net
10. State-Specific Rights
If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about your state-specific privacy right
