Sustain MD (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or use our services.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

Register as a patient at our facility
Schedule an appointment
Receive medical treatment
Contact us via phone, email, or website
Complete forms or surveys

Types of Information Collected

Name, address, phone number, and email address
Date of birth and Social Security number
Insurance information
Medical history and health information
Emergency contact information
Payment and billing information

Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information
Usage data and browsing patterns
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

Medical Treatment: To provide quality healthcare services and continuity of care
Payment: To process billing and insurance claims
Healthcare Operations: To improve our services, train staff, and ensure quality care
Appointment Management: To schedule, confirm, and remind you of appointments
Communication: To respond to inquiries and provide important health information
Legal Compliance: To comply with applicable laws and regulations
Safety: To protect the health and safety of our patients and staff

We may share your information with:

Healthcare Providers: Other doctors or specialists involved in your care
Insurance Companies: For billing and claims processing
Service Providers: Third parties who assist with billing, IT services, or facility operations
Legal Requirements: When required by law, court order, or legal process
Public Health Authorities: For disease reporting and prevention
Business Associates: Entities that perform services on our behalf under written agreement

We will not sell your personal information to third parties.

4. Your Privacy Rights

You have the right to:

Access and review your medical records
Request corrections to your information
Request restrictions on certain uses and disclosures
Receive confidential communications
Request a list of disclosures we have made
File a complaint if you believe your privacy rights have been violated
Opt-out of marketing communications

HIPAA Compliance

We comply with the Health Insurance Portability and Accountability Act (HIPAA) and protect your health information. For more details, please see our HIPAA Privacy Notice.

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information, including:

Encrypted data transmission and storage
Secure facility access controls
Regular security training for staff
Limited access to personal information on a need-to-know basis
Regular security audits and assessments

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

6. Children’s Privacy

We treat pediatric patients and collect information from parents or guardians on their behalf. We comply with all applicable laws regarding children’s privacy, including parental consent requirements.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Some features may not function properly if cookies are disabled.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Sustain MD

851 Bradley St NE, Concord, NC 28025

Phone: 704-561-1566

Email: info@sustainmd.net

10. State-Specific Rights

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information about your state-specific privacy right

Privacy Policy